Use Post-Purchase Surveys To Increase LTV's 📦 - The Ecom Growth Newsletter #50

The Early Checkout

The Ecom Growth Newsletter #50

A good post-purchase survey should be short, to the point, and easy to understand. It should also be presented right away so that customers can provide feedback while the product is still fresh in their minds. It should be relevant to the product and the customer's experience with it. By following these simple guidelines, you can ensure that you are getting the most useful feedback from your customers.

This feedback can allow you to improve your customer experience, conversion rates, LTV's and almost every aspect of your business!  

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Post-Purchase Survey

A Post-Purchase Survey is a short questionnaire that is sent to customers after they have made a purchase. The survey typically asks customers to rate their satisfaction with the product or service and may also ask about their experience with the company's customer service.

A simple app for automating Post-Purchase Surveys (Click Here)

Source Link: (Click Here)

Your customers are everything to your business!

We live in a day and age where technology does a lot of the heavy lifting for us. The issue we face as business owners is that we don’t talk to our customers nearly enough. 

Sure we have support emails, reviews and social media, but we are leaving a massive revenue opportunity on the table if we are not utilizing post-purchase surveys.

What is a Post-purchase survey?

A post-purchase survey is a great way to collect feedback from your customers about their recent purchases. This type of survey can help you identify areas of improvement for your store and ultimately provide a better shopping experience for your customers. 

Setting up a post-purchase survey is easy to do with Shopify survey tools and related apps. See the deal section below for a recommended app to help with surveys. (Plus, Get A 14-day Free trial)

If you have your own solution, here's how to set one up for your Shopify store:

1. Go to the "Settings" tab in your Shopify admin and click on "Checkout."

2. Scroll down to the "Additional scripts" section and paste your post-purchase survey code into the box.

3. Click "Save" at the bottom of the page.

That's it! 

You can now start collecting feedback from your customers about their purchase experience. This will lead to an overall better customer shopping experience and, ultimately more sales! :) 

Here are five questions that you can use right now for your post-purchase survey:

• How satisfied were you with our product selection?

• What other products, sizes, and colors would you like to see in the future?

• How would you rate your overall shopping and checkout experience?

• Did you feel secure sharing your payment information on our site?

• Did you have a hassle-free checkout?

Our post-purchase survey data tells the rest of your marketing stack what it needs to hear. Actionable, easy-to-understand insights from the moment you install. No-code setup in minutes on both Shopify and Shopify Plus.

Post-Purchase Survey Questions

Seamlessly branded post-purchase surveys, generating massive consumer insights to inform and automate business decisions.

People-Powered Attribution

Most brands don’t know where to put their next marketing dollar. Our attribution survey questionnaire guides ROAS & new markets.

Question Stream Multi-Question

Deliver questions over time with programmable rules, to build stronger customer relationships and increase LTV.

Talk about getting to know your customers!

Get Your 14-Day FREE Trial Here: (Click Here)

Today's email was written & edited by: Zachary J. Radford

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